Below, please find our policies and procedures for appointments, billing, insurance, and more. If you have any questions, please call us at 703-469-3971.
Appointments are made for every visit. In order to keep as close as possible to our appointment schedule we ask that you call and make an appointment.
Any missed appointment or any appointment cancelled less than 24 hours is subject to the related missed appointment or cancellation fee.
If you have an emergency after hours, please go to your nearest emergency room or call the office after-hours to reach the answering service.
This number is not to be used for requests for routine prescription refills, cancellation or scheduling of appointments. These non urgent calls are best handled during the regular office hours when we have your chart available. As a general rule, our practice does not call in prescriptions after you have been seen in the office. This policy was instituted to ensure your safety and confidentiality.
Practice Policy and Fees
For patients who would like to use insurance coverage to receive care, please read the following:
Due to current federal and/or state insurance regulations, we are obligated to collect all co-pays and bill for all services utilizing insurance coverage as a form of payment/reimbursement.
By law, we are required to tell you if we do or do not participate with a specific insurance company.
If we participate with an insurance company/plan, we will bill and/or collect payments accordingly.
If we do not participate with a specific insurance plan, a specific individual (patient or other designated individual) will be responsible for all related services.
Payments may be made in the forms of master card/visa, check or cash.
To assist you in understanding your financial responsibilities, please refer to the following:
For regulatory and security purposes, please bring current photo identification and current/valid insurance cards with you for every visit.
As courtesy, we will submit the claim to your insurance company for reimbursement. After 60 days, if the insurance company has not paid your claim, the balance will be your responsibility. We reserve the right to resubmit claims to insurance carriers, for which we are not contracted, one time only. This is due to the significant costs incurred by our office for multiple submissions.
If you require a referral, it is your responsibility to ensure that either you or the specialist has the referral form, prior to you arrival for the scheduled specialist appointment.
All co-payments are expected at the time of service. Please be aware of your co-payment and the correct amount. Your insurance representative may be of assistance, should you have questions regarding your specific policy. If we are required to bill you for your co-pay at a later date, an additional charge will applied.
Verification of Insurance Benefits
Patients requesting verification of benefits information will be directed to call their Insurance Carriers for plan specific, coverage information. Patients are responsible for payment of uncovered services that have been provided by the practice.
Copies of Records
There will be a fee for copying and transferring of medical records. If you wish to have your records transferred, Virginia State Law requires that you submit a signed, written request to our office. We have by law, 30 days in which to copy and transfer your records. If you have had more than one healthcare provider prior to transferring to our practice, you must request records from each previous specialist.
Forms, Paperwork, and Medication Refills Policy
Forms, paperwork, and medication refills may be subject to additional fees.